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Returns Policy

Not happy with your order?

Our main aim is to provide quality service and products, enabling you to carry on with your work safely. If for any reason, you’re not happy with the products you’ve received, then you can return your unwanted items to us within 30 days of receiving your item.

Send us an email at [email protected] to let us know you’d like to return your order, and we’ll issue you with an RMA number. This needs to be marked clearly on your parcel, to enable us to process your return pronto.

Where do I send my return?

Once you have contacted our Customer Service team and received an RMA number. Please address any returns to:

Pronto Direct Ltd
Unit 8 Hornsby Square
SS15 6SD
United Kingdom

Please note that all returns are paid for and posted at your own responsibility, so we always advise getting proof of postage – just in case we don’t receive your return.

When will I receive my refund?

Once we’ve received your return and checked it over, we’ll be in touch to notify you that we’re processing your refund. We’ll also let you know if, for any reason, your item isn’t suitable for a refund.

Your refund will be processed within 5 working days, with your money automatically credited to your original payment method.

Is my item eligible for return?

As long as your item is unused and still in its original packaging, then we will accept it for return.

Certain items are exempt from being returned, these include any perishable goods, hazardous materials, flammable liquids or gases, and any health and personal care items. If you’re unsure whether your order falls under any of these categories, please get in touch with our team.

Can I exchange my item?

If your item is defective, damaged, or incorrect we’ll happily offer you an exchange. 

Please send us an email at [email protected] explaining why you’d like to request an exchange, and we’ll get back to you within 1-2 working days.

I still haven’t received my refund?

If your return has been received by us, you’ve received email confirmation of this and you haven’t received your money within 5 working days, then we’d advise you to contact your bank or credit card company. There may well be a delay in them processing our refund to you.

If you’ve done all of this, and still haven’t received your refund then please contact us.